Success Story - Deloitte

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Deloitte - Overview

Launched in October 2002, iCareerManager™ is the strategic enabling tool used by Deloitte to manage its Career Development Initiative. Maribeth Bailey, Director-Career Services for Deloitte Career Connections is a key reference for iCareerManager™. She investigated the available market and came to the conclusion that “Insala remains unparallel in the career management technology space.” Organizations using iCareerManager™ as their solution value it as a base for employees to:

• Navigate and manage their own careers within an organization with the ability to track and report results.
• Enhance employee perception of positive change management within an organization and
• Demonstrate evidence of Employer of Choice Human Resource initiatives.

Summary of benefits

In the first year of deployment, the Deloitte Career Connections system powered by Insala resulted in these impressive financial results:

• $12 million in savings for turnover related costs – 1st year
• Direct result of the interaction of one-on-one internal career coaches as supported and enabled by the iCareerManager technology platform.
• Deloitte Career Connections is helping the employee better navigate through the firm, allowing for improved career satisfaction and ultimately retaining valuable talent.

The Challenge

Proactively improve professional services organization’s career development program while maintaining national “Employer of Choice” status.

With a reputation as an employer of choice for innovative human resources programs, this professional services organization needed to continue to solidify its employer branding by proactively, continuously improving their career development programs.

Insala's specific challenge: offer a solution to connect employees with the tools, resources and coaching necessary to manage their career success at the firm.

The Solution

Provide practical online career management solution through the organization’s technology platform.

Deloitte partnered with Insala to implement Insala’s online career management solution, giving all employees system access, regardless of time or location. Insala’s flexible solution offers online personality, skills and competency assessments, internal resume development, long term career plans, the ability to research all open positions within the firm, 360 degree feedback and access to career coaching. The system is completed by the data management, tracking, analysis and reporting capabilities that are key to the overall success of the program.

The Results

Deloitte saved millions of dollars by reducing turnover and retaining key talent.

Empowering employees to manage their own careers benefits the employee as well as the employer. Employees grow within the organization by understanding their professional needs, utilizing company-sponsored programs to address them and proactively researching opportunities within the organization that may better meet their needs. Improving employee performance reinforces employer culture and brand in the marketplace. The bottom line savings of key talent retention demonstrate that this investment pays for itself.

"The Results have been astounding in just over four years: 58,000 employees are users, over 4,362 have taken advantage of one-on-one confidential coaching, 3,000 participated in Group Coaching and over 815 success stories where individuals were retained who would otherwise have left. Insala's superb technological solution and collaborative approach have been absolutely essential in achieving this win-win for our people and our company."

Stan Smith, Director of Employer of Choice/Next Generation Initiatives - Deloitte

As the DCC program passed the one year milestone, the impressive financial results are:

• In the first year, the ROI realized by Deloitte Career Connections was $12 million in savings for turnover related costs.
• The remarkable savings are a direct result of the interaction of one-on-one internal career coaches as supported and enabled by the iCareerManager technology platform. Deloitte Career Connections is helping the employee better navigate through the firm, allowing for career satisfaction and ultimately retaining valuable talent.
• Turnover cost calculation is based on a conservative 1.5 times an average annual salary of $74,000 for employees between the levels of Paraprofessional to Senior Manager.
Apart from an impressive return on investment, Deloitte has seen numerous possibilities for their Deloitte Career Connection Solution to help with recruiting as well as retention of their diverse population.