Insala - Talent Development Solutions

Success Story - OfCom

The Office of Communication (Ofcom) is the UK regulator for the communications industry covering telecoms, broadcast and spectrum management, equivalent to the FCC in the US. Five legacy regulators with five different cultures were merged to create one regulator with a workforce of 800.

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The Challenge

Ofcom's strategic approach was to encourage individual ownership for development by integrating performance management, career development and access to learning and development. Ofcom designed and implemented a learning and development website called My Development Online and envisioned a career development toolkit to be fully integrated with their present offering. A unique challenge appeared in the mind set of colleagues due to differences in organizational culture and the shift to individual ownership in managing careers. Feedback gathered during the annual colleague survey highlighted their high expectations and the demand for actual career development opportunities.