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Administrative & Development Tools: Current Trends for Talent, Performance and Career Management Data
Beth Kniss, Insala Consultant
Tracking, monitoring and then managing the “employee life cycle” is the lifeblood of Human Capital Management (HCM) software. HCM product suites (also known as workforce productivity, talent management, and workforce optimization) typically encompass:
- Recruitment management
- Learning management
- Performance management
- Compensation management
- Succession planning management
What are some current trends in back office administrative tools supporting these areas?
» Custom Reporting Tools
Hewitt Associates’ consultants Elissa Tucker, Tina Kao and Nidhi Verma, in their article “Next-Generation Talent Management: Insights on How Workforce Trends are Changing the Face of Talent Management” offer:
“In the next generation of talent management, organizations will practice predictive workforce monitoring to anticipate future talent needs. Organizations will regularly gather information on workforce demographics, as well as worker attitudes, behaviors, and skills. They’ll rely on both quantitative and qualitative information and will tap a range of information sources including:
- Internal databases
- E-mail
- Internet
- Internal and external web logs
- Newspapers
- Internal business intelligence systems
Customized reporting tools, such as Insala’s Administrative Online Tools enable organizations to successfully implement continuous, real-time monitoring and reporting of workforce trends.
» Content Development and Management
Tucker, Kao and Verma predict that “Increasingly, organizations will turn to sophisticated HR technologies to cost-effectively manage customization.”
Organizations are already employing technology such as Insala’s iCustomize content management system to customize system content and easily craft communications targeted to specific groups or individual needs.
» Data Management
To support internal labor markets, Hewitt predicts “. . . organizations will establish talent match databases. They will regularly update these databases with worker skills and interests and continually cull them for talent matches.” Nancy Lockwood, in her article “Talent Management: Driver for Organizational Success” further offers, “Databases with all relevant data in one location can result in significant time savings for staffing, such as the ability to quickly identify talent for open positions.” Hewitt predicts organizations will utilize data collection software to gather workforce data behind the scenes as its being input.
Organizations will formalize their data management processes to create powerful repositories of employee data which can be easily mined to meet specific needs. Insala’s Solution Suite’s customizable data architecture offers great flexibility to meet such business needs.
» Integration
“To accomplish continuous, real-time monitoring, organizations will employ a variety of information technologies,” according to Hewitt. Hewitt further predicts workforce information platforms will be integrated, combining external and internal information into one, central repository, creating “enterprise-wide workforce intelligence portals that have easy-to-navigate interfaces, advanced data analysis capabilities, and personalized reporting.”
Insala’s Administrative & Development Tools enable clients to easily map and integrate data from a variety of sources such as HRIS systems (SAP, PeopleSoft, and others) resulting in an aggregate data reporting source using a powerful system reporting engine.
» Translation and Localization
Without question, the workforce is increasingly global, virtual and diverse. According to Nancy Lockwood, in her article, “Talent Management: Driver for Organizational Success,” “Research shows organizations value having global frameworks, specifically around a common language and structure in areas such as performance management, leadership development for high potentials and professional development.”
Tools such as Insala’s iCustomize content management system support such values by allowing content to be translated and saved directly online to meet a variety of language and cultural needs.
» Measurement to ROI
Measures and metrics in the area of talent management/human capital management are gaining increasing focus within organizations. According to Hewitt Associates, organizations will “identify a relatively small number of critical talent measures and tie them directly to business performance outcomes.” “Many firms are beginning to include talent management in their dashboards or scorecards,” per Nancy Lockwood.
Insala’s Employee Retention Return on Investment (ROI) calculator is one example of a tool created to measure ROI for organizations utilizing technology such as Insala’s iCareerManager™. Insala’s client organizations are able to measure ROI by reducing turnover and saving millions of dollars in costs.
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