Talent Multiplication: Developing Leadership Capability

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Boosting Workforce Development: A Coaching-Centered Work Culture

To be successful in talent retention and effectively address the challenges of a shrinking labor pool, an organization must engage its critical talent and groom the next generation of leaders. A coaching centered work culture enhances retention, engagement, and leadership development by addressing the evolving interests and career development goals of an organization’s talent.

The firm, Deloitte Services LLP, created a coaching- centered work culture by providing a variety of coaching services at all levels of the organization. Deloitte developed coaching-centered strategies to address issues of management and leadership, career development, teamwork, internal mobility and other transitions, and organizational initiatives. The result has been that 77% of Deloitte’s employees feel better prepared for their next role. Deloitte was also able to re-deploy within the company nearly 800 people that would have otherwise left the organization for other opportunities, yielding a $115 million return on investment. In this executive summary, Blaze Konkol, a Senior Manager, and Carly Goldsmith, an Internal Coach, both of Deloitte Services LP, will describe:

• What is meant by a coaching-centered work culture and its importance to business strategy
• How Deloitte became a coaching-centered work culture, including the factors critical to the success of the initiative
• The results and impact of Deloitte’s coaching-centered work culture

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